Privacy Policy

Last updated: November 18, 2025

1. Introduction

Welcome to JakeTheTutor ("we," "our," or "us"). We are committed to protecting your privacy and ensuring you have a positive experience on our platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered tutoring service.

2. Information We Collect

2.1 Information You Provide

  • Account Information: Name, email address, password (hashed)
  • Profile Information: Educational level, subjects of interest
  • Content: Questions, assignments, conversations, uploaded files
  • Payment Information: Processed securely through Stripe (we do not store full payment card details)

2.2 Automatically Collected Information

  • Usage Data: Pages visited, features used, time spent on platform
  • Device Information: IP address, browser type, operating system
  • Cookies: Essential cookies for functionality, analytics cookies (with consent)
3. How We Use Your Information
  • Provide and improve our AI tutoring services
  • Process payments and manage subscriptions
  • Send transactional emails (welcome, password reset, subscription confirmations)
  • Analyze usage patterns to enhance user experience
  • Detect and prevent fraud or abuse
  • Comply with legal obligations
  • Respond to your inquiries and provide customer support
4. Third-Party Services

We use the following third-party services that may collect or process your data:

4.1 AI Services

Note: We do not use your data to train AI models. Your conversations are processed for the purpose of providing responses only.

4.2 Payment Processing

4.3 Email Services

4.4 Analytics & Monitoring

  • Vercel Analytics: Website performance analytics (anonymized)
  • Sentry: Error tracking and monitoring (with your consent)
5. Data Storage & Security

5.1 Data Storage

Your data is stored securely using:

  • Supabase: Database hosting with encryption at rest
  • Secure Servers: Hosted on Railway (backend) and Vercel (frontend)

5.2 Security Measures

  • HTTPS encryption for all data transmission
  • Password hashing using bcrypt
  • JWT tokens for secure authentication
  • Regular security audits and updates
  • Access controls and authentication
6. Your Rights (GDPR & CCPA)

You have the following rights regarding your personal data:

  • Access: Request a copy of your personal data
  • Rectification: Correct inaccurate or incomplete data
  • Erasure: Request deletion of your account and data
  • Portability: Export your data in a machine-readable format
  • Objection: Object to processing of your data
  • Restriction: Request restriction of processing
  • Withdraw Consent: Withdraw consent for data processing (where applicable)

To exercise these rights, please contact us at privacy@jakethetutor.com or use the data management tools in your account settings.

7. Data Retention
  • Account Data: Retained while your account is active. Deleted within 30 days of account deletion request.
  • Conversations & Assignments: Retained while your account is active. Deleted with account.
  • Payment Records: Retained for 7 years as required by law for tax and accounting purposes.
  • Analytics Data: Anonymized data retained for up to 90 days.
  • Logs: Retained for up to 30 days for security and debugging purposes.
8. Cookies

We use cookies for:

  • Essential Cookies: Required for authentication and core functionality
  • Analytics Cookies: Used with your consent to analyze website usage
  • Preference Cookies: Remember your settings (theme, language)

You can manage cookie preferences through the cookie consent banner or your browser settings.

9. Children's Privacy (COPPA)

Our service is intended for users aged 13 and older. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child under 13 has provided us with personal information, please contact us immediately at privacy@jakethetutor.com and we will delete such information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us: